Remove Average Handle Time Remove Gamification Remove Metrics Remove Outbound sales
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What are the Objectives of Call Center Operations?

Fonolo

Are you inbound or outbound? Sales or service? Appropriate goals might be to improve the customer experience by aiming for faster response time or improved cSat scores. An outbound sales center makes proactive, outbound sales calls. 3 Motivated Agents Help Increase Sales. Gamification.