Global Response

DECEMBER 21, 2022

Whether your call center is in-house or outsourced, with 4 agents or 400, a thorough and repeatable quality assurance (QA) process is essential. A QA process can help improve quality of customer service by measuring qualitative data from calls and interactions alongside quantitative data.

Call Center 62

Call Center Outbound sales Feedback Best practices 62

OctopusTech

MARCH 11, 2022

Operators also transfer calls to appropriate departments when needed or provide users useful online links for further information. Here, they also have to focus on inbound sales and serve the purpose of customers by converting them into sales. One should choose a call center service as per their business requirements.

Call Center 62

Call Center Inbound sales Technical Support Upselling 62

Callminer

OCTOBER 11, 2018

From essentials like average handle time to broader metrics such as call center service levels , there are dozens of metrics that call center leaders and QA teams must stay on top of, and they all provide visibility into some aspect of performance. Osiris Parikh @CommonSenseEd. Nathan Sansby @FMOutsource.

Call Center 561

Call Center Metrics Contact Center Wait times 561

Select VoiceCom Blog

JULY 11, 2022

Inbound sales Inbound call centre agents aren’t only there to help existing customers. Establish and track metrics The only way to improve your inbound and outbound calls is to measure and track different metrics. Learn how you can improve your operations in no time by contacting Select VoiceCom today!

Telemarketing 52

Telemarketing Technical Support Interactive Voice Response Metrics 52