25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency
Callminer
AUGUST 1, 2017
Average handling times (AHT) increase. They don’t do anything else except maybe monitor a few calls and give some feedback. If someone is making a mistake for two months waiting for his/her quarterly coaching session, thousands of dollars can be lost. Errors happen. Compliance missteps occur. Jeff Greenfield.
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