Average Handle Time, Engineering, industry standards and Time management

How to Report and Analyze Like a Pro: 10 Best Practices for Reporting and Analytics in a Contact Center

NobelBiz

FEBRUARY 21, 2023

With its intuitive interface and buil-in analytics and reporting engine, it is the go-to solution for contact centers to improve their efficiency, and ensure the accuracy and exactitude f collected data. As an example, by analyzing call duration metrics, it is possible to identify long calls and intervene to reduce the Average Handling Time.

Best practices

Best practices Analytics Contact Center Coaching

Call Center Management: Challenges, Strategies, Tips, and Best Practices

Hodusoft

JUNE 7, 2024

But managing its day-to-day operations has become tougher as contemporary call center managers have to cope with several challenges including post-covid work scenarios, high attrition rate, increasing competition, and more. Customers these days expect fast, efficient, and omnichannel communication.

Best practices

Best practices Call Center Omni-channel support Management

Customer Contact Central

How to Report and Analyze Like a Pro: 10 Best Practices for Reporting and Analytics in a Contact Center

Call Center Management: Challenges, Strategies, Tips, and Best Practices

Webinars

Stay Connected