JustCall
APRIL 28, 2022
In recent times, top contact centers have scaled their investments in new-age solutions with the primary objective to evaluate benchmarks and create definite systems that take them towards success. Take, for example, if a rep fails to disclose all relevant information related to a product’s pricing or delivery times.
JustCall
APRIL 28, 2022
In recent times, top contact centers have scaled their investments in new-age solutions with the primary objective to evaluate benchmarks and create definite systems that take them towards success. Take, for example, if a rep fails to disclose all relevant information related to a product’s pricing or delivery times.
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Babelforce
NOVEMBER 30, 2022
That’s why we’ve put together a glossary covering some key CX terms, with some links to further resources so you can become your company’s CX expert in no time. We’ve divided our definitions into the following categories: Metrics and measurables Technology Contact center terminology Business practices and methodology.
CrazyCall
AUGUST 8, 2019
Average Waiting Time. Average handling time. Average handling time. Average handling time (AHT) is an average time an agent devotes to handling customers’ calls and resolving their issues. How to calculate average handle time?
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