OctopusTech

MARCH 11, 2022

Inbound Sales Support – This acts as an effective sales tool as the operator here doesn’t receive calls from existing customers and rather talks to potential customers who require additional information. Operators check all the details of the problems and try to solve them.

Call Center 62

Call Center Inbound sales Technical Support Upselling 62

Global Response

JANUARY 23, 2023

Improve our customer service” “ Improve our customer satisfaction score by 20% in 2023.” Measures can take the form of simple numbers, percentage growth rates, or other metrics. Increase our inbound sales leads in 2023.” Increase our inbound sales leads by 30% in Q1 compared to Q1 of 2022.”

Customer Service 62

Customer Service outsourcing Self service Inbound sales 62

Global Response

DECEMBER 21, 2022

Increasing customer retention rates by even 5% can increase profits by anywhere from 25% – 95%. A QA process can help improve quality of customer service by measuring qualitative data from calls and interactions alongside quantitative data. Are we tracking the most effective metrics for our goals?

Call Center 62

Call Center Outbound sales Feedback Best practices 62