Average Handle Time Customer effort Self service White Paper 
CSM Magazine
JANUARY 12, 2021
Do they centre around increasing customer engagement? Or are they purely operational, seeking to improve efficiency such as reduced average handling time (AHT), time to answer or to reduce call volumes in general? Your pathway to AI success starts with this 5-step checklist. About the Author.
Callminer
APRIL 20, 2018
As your customers demand to address less complex issues with self-service , for example, you should adopt self-service analytics using business intelligence to analyze self-service interactions via interactive voice response (IVR), self-service websites, and chatbots.
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