Monet Software

JUNE 10, 2021

8 Tips for Optimizing Schedules and Enhancing Contact Center Workforce Engagement.at the Same Time. Many contact center managers, however, don’t realize how much more value their scheduling activity can deliver to employees, beyond letting agents know when to show up for shifts. We all love a win-win.

contact center workforce 122

contact center workforce Average Handle Time Schedule adherence Inbound sales 122

Fonolo

NOVEMBER 3, 2022

Sounds like a good time to shake things up! Developing and executing a call center improvement strategy is no easy feat, but if you plan properly and get your employees excited about a change, your contact center will be back on track and producing even better results! Average handle time.

Call Center 128

Call Center Interactive Voice Response First call resolution Contact Center 128

Fonolo

MAY 7, 2015

As the supervisor of a contact center, your job is to make sure that your team of agents provides the best experience possible to your customers. Good call center managers are knowledgeable about internal affairs, such as technology, processes, branding, legal requirements, and human resources. Average Handle Time.

Call Center 126

Call Center Management Contact Center Coaching 126