Average Handle Time Coaching Healthcare Self service 
Myra Golden Media
APRIL 11, 2023
This could involve training on product knowledge, customer service skills, and communication techniques. Additionally, ongoing coaching and feedback can help agents improve their performance and stay motivated. My Customer Service Master Class might be a good fit for training on soft skills.
Quality Contact Solutions
DECEMBER 31, 1969
Some customers are having a great day and are super chatty and nice – which can be challenging if you have other calls in queue and you need to keep the average handle time down. To ensure success, Melissa must coach her team on customer service skills, upsell and cross-sell skills and order retention skills.
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TechSee
JUNE 25, 2019
Contact center decision makers understand that better tools are the key to reducing contact center training times. Contact Center Pipeline reports that increasing the focus on coaching and development for agents is a top priority for contact centers worldwide. Agent decision support. High-level data analysis. Process improvements.
Playvox
MARCH 19, 2024
Some of the most common uses of AI have been game changers: Virtual assistants like Siri guiding us on our way and finding information in an instant Fraud detection from our financial institutions Medical diagnoses and healthcare Contact centers are no exception and stand to gain significant business and operational benefits from AI.
Balto
JANUARY 22, 2024
We’ll help you understand how generative AI can skyrocket your contact center’s efficiency, improve data analysis capabilities, streamline QA and coaching processes, and make customers happier. The manual, time-consuming approach means that you’ll have to compromise and make your coaching sessions much more generic than they should be.
NobelBiz
JULY 25, 2023
Meet the renowned Contact Center Coach, Michael Tamer, also a training expert, CEO at Proponisi, and an accomplished author. We’re thrilled to have him as our special guest on the show, where we delve into the world of training and coaching.
NICE inContact
NOVEMBER 8, 2019
Job one: Delight customers with immediate resolution because you can meet them in their channels of choice with faster service that’s always personalized with the CRM customer information right at hand. When Swisslog Healthcare implemented NICE inContact CXone Agent for Salesforce, they reduced their wait times by 30%!
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