CSM Magazine

JULY 16, 2020

The sudden need to enable remote working has impacted all companies and operations, and customer service is no different. We are also seeing more and more organisations working to improve customer self-service options through digital channels. Jonathan Mobbs is the Head of Finance & Legal Sales Vertical at Maintel.

Customer Experience 59

Customer Experience Finance Average Handle Time Self service 59

CSM Magazine

JULY 16, 2020

The sudden need to enable remote working has impacted all companies and operations, and customer service is no different. We are also seeing more and more organisations working to improve customer self-service options through digital channels. Jonathan Mobbs is the Head of Finance & Legal Sales Vertical at Maintel.

Customer Experience 52

Customer Experience Finance Average Handle Time Self service 52

TechSee

JUNE 25, 2019

The two fields attracting the most AI investment last year were automated AI-powered customer service agents, which raised $4.5 Forward-thinking companies are increasingly turning to AI-powered customer service solutions to optimize CX and to streamline their back-office operations. Customer Identification. Biometrics.

Technology 122

Technology Customer Service Gamification Contact Center 122

Balto

SEPTEMBER 7, 2022

One of the most prominent issues raised by contact center operators in 2022 is the increasing workload , namely contact volume and average handling time. Omnichannel services are at an all-time high for banking and financial institutions. Poor Desktop Tools Do Little to Lessen Increasing Workloads.

Contact Center 52

Contact Center Banking Contact center software Average Handle Time 52

Playvox

JUNE 22, 2023

Tracking, reporting, and improving upon metrics are essential across all areas of business, including finance, sales, marketing, and contact center management. In uncertain economic times, they become even more critical to help navigate business health and growth.

Call Center 52

Call Center Metrics Schedule adherence Average Handle Time 52

Netomi

NOVEMBER 8, 2021

Help desk software has a wide range of tools for agents to quickly and accurately access profile data, capture context, analyze sentiment, and provide shortcuts and templates to help customer service reps reply easily. They can recommend responses to agents or even coach agents in real-time. Automation and service desk chatbot options.

Chatbots 52

Chatbots Enterprise Self service CRM 52