Average Handle Time call center solutions Interactive Voice Response Knowledge Base 
OctopusTech
MARCH 1, 2023
Call centers should have 5-8 KPIs they use to assess the health of the operation and they should include a mix of operational and customer-related metrics. Invest in your supervisors When inbound call centers are treated like cost centers, they typically run on very tight budgets. Fight the urge.
Hodusoft
DECEMBER 28, 2022
A call center’s FCR metrics can be improved in multiple ways, such as: Establishing a resourceful and knowledgeable base for FCR escalations Providing self-service options to resolve simple issues Allocating feedback by conducting surveys Tracking repeat calls through speech recognition Examining the FCR push-down cause 2.
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Callminer
AUGUST 1, 2017
Our solution, VIA Contact Centre, is actually an adapted form of Skype for Business that offers added benefits to the contact center like call recording, smart agent selection, and interactive voice response – the latter is particularly useful as it negates the need for switchboards entirely.
Tenfold - Contact Center Blog
NOVEMBER 30, 2017
Tap this knowledge base to better understand employee views. When listening to the voice of the customer, remember to include and share the positive feedback. Application leaders responsible for contact centers must match investment planning with operational and business goals”.
Hodusoft
DECEMBER 16, 2022
Call center technologies are the most effective way to accelerate and optimize day-to-day call center operations. Modern-day call center solutions offer a plethora of features that enable businesses big or small to deliver remarkable customer service.
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