Average Handle Time Blog Contact Center White Paper 
Aspect
MARCH 10, 2020
Run more accurate staffing forecasts that put the right agents in the right place at the right time to effectively manage customer traffic . Reduce average handling time (AHT) by providing agents with historical customer interaction data . Enable predictive routing based on contact center forecasting .
Taylor Reach Group
NOVEMBER 30, 2018
There are a lot of smart — very smart — individuals managing and directing Call and Contact Centers today. Yet these bright, bright people still manage from time to time to do things that defy understanding. This is my top ten list of really dumb things that smart call and contact center executives do.
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Monet Software
JANUARY 6, 2020
Forecasts are never 100%, but real-time call center data analysis helps fill the gaps. As we discussed here , contact center leaders spend significant time and energy creating detailed workforce management forecasts. This enables managers to view workforce metrics over time to guide their scheduling efforts.
Noble Systems
JANUARY 30, 2019
Many of the 2019 trends indicate a “back to basics” approach with an emphasis on the ultimate goal for contact centers — to foster meaningful connections with consumers. After researching several articles, white papers and ebooks on the topic, this blog’s intention is to bring clarity to what the experts are saying.
Monet Software
DECEMBER 19, 2019
No, not the holidays—the deadline for the 2020 annual call center budget ! Contact center managers are putting the pieces together to get a full picture of their future resource needs. Ironically, such simple tools make the contact center budgeting process more complex. 2 Handle Time Estimates.
Noble Systems
JANUARY 30, 2019
Many of the 2019 trends indicate a “back to basics” approach with an emphasis on the ultimate goal for contact centers — to foster meaningful connections with consumers. After researching several articles, white papers and ebooks on the topic, this blog’s intention is to bring clarity to what the experts are saying.
teleopti
NOVEMBER 27, 2018
Use it to spot deviations from normal events such as unexpected spikes in call volumes or even different average handling time (AHT) patterns. You’ll be rewarded with better contact center performance and customer satisfaction on all channels, all year round. Flatten the spikes. Want to dig deeper into forecasting?
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