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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

AUGUST 1, 2017

Average handling times (AHT) increase. So much of contact center efficiency hinges on using the right technology. It’s crucial that contact centers implement a tool that pulls in all of the necessary portals and processes into one simplified platform. Here are eight good practices a contact center should have: 1.

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AI Customer Service: Today’s Most Transformative Technologies

TechSee

JUNE 25, 2019

This type of sentiment analysis has become a key tool for making sense of the multitudes of opinions expressed every day in texts on review sites, forums, blogs, and social media. It seems like every company in every industry wants to harness the power of AI to enhance operations and positively impact the lives of their customers.

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Customer Contact Central

25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

AI Customer Service: Today’s Most Transformative Technologies

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