Average Handle Time, Bilingual agents and Marketing

Bilingual Customer Support: Where Live Agents and AI Coincide

BlueOcean

OCTOBER 4, 2023

The same is true for first call resolution and average handle times. Data from ICMI also reveals that 76% of call center professionals believe bilingual support improves the customer experience, brand loyalty, and customer satisfaction. You’ll want to ask about labor markets, hiring timelines, retention stats and more.

Customer Support

Customer Support Bilingual agents outsourcing Contact Center

Tunisia Call Centers: Are They Right for Your Organization?

Global Response

JUNE 20, 2023

As more businesses seek to expand operations into new markets, offer multilingual services, and scale without losing quality or proximity to their call centers, Tunisia rises up as a solution to many of these competing needs. Which KPIs are most important to measure depends on your team, goals, services and objectives.

Call Center

Call Center outsourcing Bilingual agents Education

Customer Contact Central

Bilingual Customer Support: Where Live Agents and AI Coincide

Tunisia Call Centers: Are They Right for Your Organization?

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