How to Report and Analyze Like a Pro: 10 Best Practices for Reporting and Analytics in a Contact Center
NobelBiz
FEBRUARY 21, 2023
As an example, by analyzing call duration metrics, it is possible to identify long calls and intervene to reduce the Average Handling Time. The following are 10 of the best practices to ensure the accuracy and the proper handling of reporting and analytics: 1. And contact centers are no exception.
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