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7 Tips for Success from Experienced Call Center Professionals

Fonolo

Focus on providing your employees with the correct information ASAP, otherwise, you risk all of your efforts to provide value to your customers that they will appreciate and reciprocate with return business.”. And the importance of First Call Resolution to a call center’s success doesn’t need to be explained here.

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Contact Center Trends 2021: The CX Watershed

Fonolo

To achieve that within a remote or hybrid work environment, we’re going to see more contact centers reach for a cloud-based technology that drives camaraderie, increases visibility, allows supervisors to coach from anywhere, and enables agents to self-manage.” Find Out the Rest of the Trends: Contact Center Trends 2021.

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Call Center Management: Challenges, Strategies, Tips, and Best Practices

Hodusoft

By leveraging the best tools and practices of call center management, call centers can achieve their desired goals effortlessly. Before going into the details of call center management, let’s see how a call center works, who are call center professionals and their key skills.