Horizon CX
DECEMBER 1, 2023
Tesla: Sustainable Transportation and Innovation Tesla has disrupted the automotive industry by addressing the perceived needs of environmentally conscious consumers. This customer-centric approach has propelled Tesla to the forefront of the automotive industry, emphasizing service to the planet and the customer over traditional salesmanship.
Totango
JANUARY 2, 2024
Christina started the conversation by sharing how, for CDK – a software solutions provider that helps automotive dealerships improve customer experience – data visibility and understanding how their products deliver business outcomes for their customers continue to be the main challenges for her team.
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Lumoa
DECEMBER 18, 2017
Jim is a big fan of customer journey mapping and helps companies of all sizes - from startups to largest corporations to improve customer-focused results. Since I started, customer experience and, specifically, customer journey mapping have become much more popular than before. State of CX - where are we going?
NobelBiz
MARCH 26, 2024
Customer journey mapping tools: Visualizing and analyzing customer journeys to identify pain points and optimize touchpoints for a seamless experience. Brad Dashnaw is the CEO of one of the top companies in the Digital Marketing space for Higher Education and Automotive Companies with over 4,000+ succesful clients.
CX Journey
DECEMBER 8, 2015
Throughout the years, Annette has championed the importance of customer journey mapping and executing across key touch points to delight customers. 4) Aligning Incentives : Leaders at Mercedes-Benz USA worked with dealer partners to link performance on customer experience metrics to the amount of margin dealers would earn.
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