Totango

JANUARY 2, 2024

Christina started the conversation by sharing how, for CDK – a software solutions provider that helps automotive dealerships improve customer experience – data visibility and understanding how their products deliver business outcomes for their customers continue to be the main challenges for her team.

Automotive 99

Automotive Journey mapping Self service Sales 99

Horizon CX

DECEMBER 1, 2023

Tesla: Sustainable Transportation and Innovation Tesla has disrupted the automotive industry by addressing the perceived needs of environmentally conscious consumers. This customer-centric approach has propelled Tesla to the forefront of the automotive industry, emphasizing service to the planet and the customer over traditional salesmanship.

Automotive 52

Automotive Customer centricity Journey mapping Transportation 52

Fonolo

MARCH 17, 2020

For an automotive company, in a rapidly changing and highly competitive environment, poor customer service is the kiss of death,” Romano wrote, with strategic scrutiny. But happily, in 2017 and after much trial and error, Hyundai Canada rose to have the fourth-best customer service standing in the national automotive space. 'In

Automotive 67

Automotive Abandon rate Feedback Customer Service 67

NobelBiz

MARCH 26, 2024

Customer journey mapping tools: Visualizing and analyzing customer journeys to identify pain points and optimize touchpoints for a seamless experience. Brad Dashnaw is the CEO of one of the top companies in the Digital Marketing space for Higher Education and Automotive Companies with over 4,000+ succesful clients.

Best practices 52

Best practices Interactive Voice Response Customer Experience Contact Center 52

Lumoa

DECEMBER 18, 2017

Jim is a big fan of customer journey mapping and helps companies of all sizes - from startups to largest corporations to improve customer-focused results. Since I started, customer experience and, specifically, customer journey mapping have become much more popular than before. State of CX - where are we going?

Analytics 109

Analytics Customer Experience Journey mapping Automotive 109

CX Journey

DECEMBER 8, 2015

Throughout the years, Annette has championed the importance of customer journey mapping and executing across key touch points to delight customers. They want to not only be best in automotive but to also be among the “best-of-the-best” customer experience providers irrespective of industry.

Automotive 37

Automotive Journey mapping Customer centricity Sales 37

Natalie Petouhof

MAY 27, 2016

Customer Experience IOT in the Automotive Industry-Upcoming. **. . • Halo Uses Xively’s Internet of Things Platform to Redefine Safety Devices. • The As-a-Service Economy: CX and IOT Mean You Have to Deliver Great Experiences- Upcoming. How to Measure Customer Experience: Performance Management Maturity-Upcoming.

CRM 40

CRM Automotive Analytics Big data 40