JustCall

NOVEMBER 25, 2022

The most beneficial aspect of this product is that it requires no commitment and is mainly used for agent call monitoring, evaluation, and coaching. Enthu.AI’s salient characteristics include: Use cases: 100% call monitoring, agent evaluation, and customized coaching are the main use cases. of 5 (link to customer reviews).

Real estate 52

Real estate CRM Coaching Contact Center 52

CallSource Insights

JUNE 12, 2019

Performance management shows how many inbound calls are true prospects, a breakdown of appointments made vs. missed opportunities, employee phone performance data, missed opportunity alerts, and call coaching opportunities. Create accountability through regular monitoring and employee feedback. Coaching vs. Training.

Management 40

Management Coaching Advertising Accountability 40

Fenero

MARCH 31, 2019

This technology can also “find” additional time for training and coaching by aggregating idle time and delivering individualized training, coaching, updates, knowledge base reviews and other off-phone work to agent desktops during natural downtimes in call volume. How are you doing?

Customer Experience 9

Customer Experience Management First call resolution Automotive 9

Fenero

SEPTEMBER 15, 2018

Perpetuate Cross-Functional Feedback Systems. Allowing agents to be involved in cross-functional feedback systems provides them the opportunity to be heard and ensure they feel like a part of the team. Providing agents a structured forum for giving feedback allows agents to talk about the ongoing challenges and expectations.

Call Center 13

Call Center Morale virtual call center Metrics 13

Fenero

JANUARY 20, 2019

Perpetuate Cross-Functional Feedback System. Allowing agents to be involved in cross-functional feedback systems provides them the opportunity to be heard and ensure they feel like a part of the team. Providing agents a structured forum for giving feedback allows agents to talk about the ongoing challenges and expectations.

Call Center 8

Call Center Morale Automotive Metrics 8