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ROBUST KNOWLEDGE MANAGEMENT SYSTEMS CAN CUT COSTS

CCNG

SEPTEMBER 27, 2023

Budgets are getting tighter, and executive teams are asking contact center leadership to do more with a lower headcount. The already frustrated customer is now stuck in a queue with a long wait; that’s because staffing levels are down because contact centers don’t have enough customer-facing workers. It’s a vicious cycle.

Management 195
Management Average Handle Time Self service First call resolution 195
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Seven Ways to Deliver Leading Digital Customer Service

CCNG

JUNE 21, 2023

Modern contact centers support many digital channels, touchpoints and interaction modes. In these cases, reaching your contact center should be easy. Provide personalized, omnichannel experiences that are context-based and low effort. Here are seven ways to deliver leading, digital customer experiences.

Customer Service 195
Customer Service CCNG Self service Automotive 195
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