This site uses cookies to improve your experience. By viewing our content, you are accepting the use of cookies. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country we will assume you are from the United States. View our privacy policy and terms of use.

Remove Automotive Remove CCNG Related Topics
Abandon rate Gamification First call resolution Average Handle Time Self service Customer Care Interactive Voice Response Coaching Chatbots Contact Center More Related Topics >
article thumbnail

ROBUST KNOWLEDGE MANAGEMENT SYSTEMS CAN CUT COSTS

CCNG

SEPTEMBER 27, 2023

Vicki Brackett is a contact center industry veteran, a long time CCNG member and regular contributor in member programs and events. The business climate continues to rapidly change. Companies that can utilize the right technologies can do more with less.

Management 195
Management Average Handle Time Self service First call resolution 195
article thumbnail

Seven Ways to Deliver Leading Digital Customer Service

CCNG

JUNE 21, 2023

Star Telecom and their team headed by Jamie Coutts are new CCNG members bringing their expertise in the customer experience space built upon over 15 years involvement in the industry, supporting industry segments including Healthcare, Banking, Retail, E-commerce, Automotive, and BPO verticals.

Customer Service 195
Customer Service CCNG Self service Automotive 195
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

 

Stay Connected

Join 52,000+ Insiders by signing up for our newsletter

About
Awards
About
Editions
Awards
Editions
Topics
LinkedIn Twitter
Powered by Aggregage | Terms and Conditions | Your California Rights and Privacy Policy
© Aggregage 2024