ROBUST KNOWLEDGE MANAGEMENT SYSTEMS CAN CUT COSTS
CCNG
SEPTEMBER 27, 2023
It should integrate with any system, including the IVR, collaboration tools, and CRMs, and it should be easy to stand up in weeks, not months. Vicki Brackett is a contact center industry veteran, a long time CCNG member and regular contributor in member programs and events. The business climate continues to rapidly change.
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