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How can you measure customer satisfaction?

ViiBE Blog

CRM , Customer experience. Automotive , Construction , Energy , Insurance , Retail , SMB , Transport. Less general than CSAT, Net Promoter Score surveys focus on how likely it is for a customer to become a brand ambassador of a company and promote their products and services, as well as the overall brand later down the line.

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What is the purpose of customer experience management?

ViiBE Blog

Automotive , Construction , Energy , Insurance , Retail , SMB , Transport. Following recorded customer feedback, nearly 50% of buyers have actually previously made impulse purchases after receiving a personalized experience based on their unique customer profiles. CEM can sustainably turn your customers into brand ambassadors.