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A Complete Guide to Session Initiation Protocol (SIP)

Hodusoft

JUNE 7, 2023

A Complete Guide to Session Initiation Protocol (SIP) Session Initiation Protocol (SIP) is one of the most commonly used protocols in Voice over Internet Protocol (VoIP) technology. This blog post discusses everything about SIP and everything related to it, including what is Session Initiation Protocol, VoIP, and more.

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Contact Center Terminology – Abbreviations & Key Terms Explained!

Babelforce

NOVEMBER 30, 2022

Automatic callback. Automatic callback (AKA virtual queuing) allows customers to request a return call if the contact center’s current line is busy or if no agent is available. Document Management System (DMS). Voice over Internet Protocol (VoIP). Call center dialer. A Request for Proposal (RFP).

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