Contact Center Terminology – Abbreviations & Key Terms Explained!
Babelforce
NOVEMBER 30, 2022
Automatic callback. Automatic callback (AKA virtual queuing) allows customers to request a return call if the contact center’s current line is busy or if no agent is available. Contact Center as a Service refers to cloud-based software packages that contain everything a business needs to start a contact center.
52 
Let's personalize your content