Computer Telephony Integration: 8 Ways It Benefits Customer Support

aircall

For instance, a VOIP business phone system matches a session to every agent, so they can work from different computers, even remotely or from home. Let’s look at the example of a VOIP business phone system. Automatic callback: Automatic call-back allows customers to be contacted at their leisure, rather than wait on hold, which is often a trial of one’s patience. What is Computer Telephony Integration?

Computer Telephony Integration: 8 Ways It Benefits Customer Support

aircall

For instance, a VOIP business phone system matches a session to every agent, so they can work from different computers, even remotely or from home. Let’s look at the example of a VOIP business phone system. Automatic callback: Automatic call-back allows customers to be contacted at their leisure, rather than wait on hold, which is often a trial of one’s patience. What is Computer Telephony Integration?