Nicereply

MARCH 7, 2019

Sarah Hatter. Sarah has done tons of amazing work for the modern support industry. From creating UserConf (now Elevate) and publishing The Customer Support Handbook , Sarah has done immense work in our space. Sarah Hatter (@sh) August 19, 2018. Sarah Betts. Sarah Betts (@Sarahinapickle) January 17, 2019.

Engineering 94

Engineering Customer Support SaaS Personalization 94

Nicereply

APRIL 8, 2019

About the author. Sarah Chambers is a Customer Support Consultant and Content Creator from Vancouver, Canada. At Nicereply, we want to remove as much of the risk of buying an external tool as possible, and that’s why we keep flexibility one of our core product competencies. How did you like this blog?

Feedback 81

Feedback Engineering APIs Customer Support 81

Kayako

AUGUST 25, 2016

There are two ways to identify your potential brand advocates: In Sarah Chambers’s excellent Elevate Summit talk, she highlighted a method of collecting and analyzing your NPS and CSAT score. About the author: Puneet Kataria , is the founder of Promoto. Helping brands to convert their customers to promoters.

Customer Service 54

Customer Service Analytics Personalization Marketing 54

Kayako

MAY 12, 2016

Born out of call centers and technical support, WINTHECUSTOMER is a blog from Flavio Martins, author of Win the Customer: 70 Simple Rules for Sensational Service. Sarah Chambers on Medium. Named one of Mind Touch’s top 100 customer success influencers of 2016 , you can find Sarah on Medium and Twitter. WINTHECUSTOMER.

Customer Support 51

Customer Support Best practices Technical Support Call Center 51