At home agents Events Feedback virtual call center 
Serenova
OCTOBER 7, 2020
Forrester has observed that following the pandemic and the move to remote work, companies have had success using “online video game leagues” to “improve social cohesion for at-home agents.” Ensure your virtual call center technology (as well as your people) can adapt to change. The Future of the Contact Center.
Insite Managed Solutions
MAY 23, 2013
Customer Feedback: When it comes to improving customer interaction, a whopping 38% of call center managers say that measuring results are one of their biggest challenges. Call centers are notorious for implementing many different technologies, which can make reporting difficult, convoluted and time consuming.
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