At home agents Customer Support Events virtual call center 
Serenova
OCTOBER 7, 2020
Rather than breathing down their digital necks — as many businesses now seem to be inclined to do — focus instead on day-to-day customer support KPIs for your call center, like interaction quality and customer satisfaction. Give agents structure and agency. The Future of the Contact Center.
Insite Managed Solutions
MAY 23, 2013
Gamification: Gamification promises to make the workplace more fun by applying game design elements to business processes such as customer support, and it’s quickly gaining traction. Controlling Weather Events is Difficult… But You Can Control Your Service Levels. Related Posts. Jenine Kent. 2018-10-03T15:02:59+00:00.
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