Outsource Consultants

DECEMBER 14, 2020

In a matter of days, it seemed that nearly everyone had managed to pivot to an at-home agent model. We were regularly surveying our outsource call center partners about their operations, and just a few days after governments worldwide implemented restrictions, 80% of their collective agents had fully transitioned to remote work.

outsourcing 128

outsourcing Contact Center At home agents Call Center 128

Outsource Consultants

AUGUST 3, 2020

In order to best serve your customers, agents need to be ready to answer questions and facilitate processes quickly. With plenty of uncertainty still, it’s impossible to predict when and how widely markets will reopen, let alone when customer demand will spike. . Boost Customer Satisfaction for Travel Industry ROI.

Interactive Voice Response 127

Interactive Voice Response Average Handle Time outsourcing Call Center 127

Callminer

OCTOBER 22, 2019

Virtual, or utilizing “at-home” agents. In other words, if your business objective is to increase customer retention through customer service, deploying call center technology makes sense, even if it means asking almost every employee to staff it.” – Howard Baldwin, Do You Need Your Own Call Center or Should You Outsource?

Best practices 203

Best practices Call Center outsourcing Contact Center 203