Calltools

OCTOBER 19, 2022

Add notes to your CRM or contact center software during and after each call. That makes it easier for other agents to identify a customer’s needs. Setting up a knowledge base or video-based training will help at-home agents navigate work challenges without contacting you. Enhance Agent Experiences.

Contact Center 52

Contact Center Gamification Upselling Scripts 52

Outsource Consultants

AUGUST 3, 2020

In order to best serve your customers, agents need to be ready to answer questions and facilitate processes quickly. Luckily, at-home agents love the flexibility and convenience of working from home. Make sure you’re helping new and existing agents understand the best practices for common customer scenarios. .

Interactive Voice Response 127

Interactive Voice Response Average Handle Time outsourcing Call Center 127

VocalCom

JUNE 22, 2020

Cloud technology is critical to provide access to the same tools and data in real time from multiple contact centers, including at home agents, while answering the challenges of quick deployment, security and scalability. Agents need technologies that help them be productive while working from home.

Brand ambassadors 62

Brand ambassadors Contact Center contact center workforce contact center solutions 62

Calltools

MARCH 8, 2023

Cloud phone systems can cost as little as $10 per agent per month, according to JustCall, which can work out significantly cheaper than other technologies. Remote Flexibility With more people working from home, cloud calling allows you to adopt or maintain a remote or hybrid work model.

Interactive Voice Response 98

Interactive Voice Response voip Call Center At home agents 98

Babelforce

MARCH 9, 2022

babelforce’s no-code CRM offers WhatsApp integration so you can utilize the most popular instant messaging application in the world. Interestingly, retention for at-home agents is 80% compared with 25% for in-house agents in the US. Provide self-service options.

Cloud contact 52

Cloud contact Contact Center Customer Experience Entertainment 52

Aspect

JANUARY 12, 2018

Studies show that 95% of agents are only willing to drive up to 30 minutes to work. For more specialized skills, contact centers may need to reach out beyond that current geographic boundary, further stimulating the need for part-time work-at-home agents. But scheduling of individuals for the work predicted is quite different.

contact center workforce 165

contact center workforce Contact Center At home agents Self service 165

Vistio

JULY 27, 2021

>>Keep your agent tech stack simple. When you set expectations of how long your agents are required to be in front of their computers, you should also discuss how much of that time should be used for training and connecting with their colleagues, putting an emphasis on leaving work at work for your at-home agents.

Contact Center 52

Contact Center At home agents Technology CRM 52