Remove At home agents Remove CRM Remove Definition Remove Multichannel
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Brazilian Water and Sanitation Service Company SABESP Migrates Agents to a Work-from-Home Model with Vocalcom Omnichannel Contact Center Solution

VocalCom

Vocalcom further consolidated all legacy systems such as CRM into a single front-end application using Vocalcom script building capabilities. Vocalcom has also been supporting SABESP to enable online chat for our face-to-face agents, giving our customers more options to keep in touch with SABESP.