At home agents, CRM and Multichannel - Customer Contact Central

Search:

DAY

WEEK

MONTH

YEAR

Select your country:
Sign up | Log in

At home agents

CRM

Multichannel

Brazilian Water and Sanitation Service Company SABESP Migrates Agents to a Work-from-Home Model with Vocalcom Omnichannel Contact Center Solution

VocalCom

APRIL 14, 2020

Vocalcom further consolidated all legacy systems such as CRM into a single front-end application using Vocalcom script building capabilities. Vocalcom has also been supporting SABESP to enable online chat for our face-to-face agents, giving our customers more options to keep in touch with SABESP.

contact center solutions

contact center solutions Contact Center At home agents CRM

The Work-from-Home Revolution & the Engagement Challenge

VocalCom

JUNE 22, 2020

Cloud technology is critical to provide access to the same tools and data in real time from multiple contact centers, including at home agents, while answering the challenges of quick deployment, security and scalability. Agents need technologies that help them be productive while working from home.

Brand ambassadors

Brand ambassadors Contact Center contact center workforce contact center solutions

Brazilian Water and Sanitation Service Company SABESP Migrates Agents to a Work-from-Home Model with Vocalcom Omnichannel Contact Center Solution

The Work-from-Home Revolution & the Engagement Challenge

Stay Connected