5 Ways to Find On-Demand Agents
Working Solutions
DECEMBER 2, 2022
Apply a little search engine optimization (SEO) thinking to recruit work-at-home agents.
At home agents Contact Center contact center solutions Engineering 
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Back to School: Will Your Customer Experience Make the Grade?
Serenova
AUGUST 23, 2019
For most contact centers, back-to-school signals the starting line for ensuring you’re prepared to flexibly scale for seasonal business demands, including the expected—and unexpected—spikes in traffic that start now and continue through year-end. Yet, driven by the schedules of two pre-teens, preparation for the unexpected is a must.
Columbia Sportswear Takes Customer Service to the Cloud
NICE inContact
DECEMBER 9, 2015
As their customer support inquiries increased, Columbia Sportswear knew they needed a new contact center solution to support seasonal call volumes, e-commerce, and their unique brands. Searching for the Ideal Contact Center System. Scalability to satisfy seasonal call volumes. Flexibility to handle growth.
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