Noble Systems

AUGUST 8, 2019

Contact centers have been hiring increasing numbers of work-at-home agents in recent years and it looks like this trend is expected to grow. According to the National Association of Call Centers, over 50% of contact centers in the United States tout that some percentage of their agents are now working from home.

Gamification 65

Gamification At home agents Contact Center contact center workforce 65

Aspect

JANUARY 12, 2018

Tapping for-hire drivers, each batch of deliveries is essentially a “gig” in the quickly growing trend of the Gig Economy. Studies show that 95% of agents are only willing to drive up to 30 minutes to work. Businesses Can Manage Volume Spikes – Millennials are also, “always on”. In 50 cities across the U.S.,

contact center workforce 165

contact center workforce Contact Center At home agents Self service 165

VocalCom

JUNE 22, 2020

The COVID-19 pandemic strongly accelerated the remote working trend. To operate the switch, offering intuitive and efficient digital tools for the contact centers workforce is crucial. To ensure business continuity, agents must be supported anytime, anywhere. Contact Center . Remote Human Management.

Brand ambassadors 62

Brand ambassadors Contact Center contact center workforce contact center solutions 62