At home agents Consulting Morale Personalization 
Outsource Consultants
NOVEMBER 29, 2021
This has created improvements to team efficiency, bottom-line revenue, and agent morale. In response to the remote agent trend, leaders are embracing a “hub and spoke” call center model. This model allows for agents to work comfortably from home but within a proximal distance for occasional in-person visits.
Outsource Consultants
FEBRUARY 22, 2021
For most workers, it’s been almost a year away from the office — and morale is high: 86 percent of remote workers feel less stressed. Luckily, 2021 is projected to be a promising year for call centers , with agents performing at a high level. Workforce management to add efficiency across your agent pool. They should.
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