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Top 10 Technological Contact Center Trends

Insite Managed Solutions

Top 10 Technological Contact Center Trends Cloud: Cloud-based infrastructure is the fastest growing area in the call center industry, which DMG predicts will almost double between 2013 and 2015. Video Support: Video is making its way to the call center; thanks to the amount and detail of information it provides customers.

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7 Strategies for Embracing the Work From Home (WFH) Call Center

Serenova

Many call centers, reliant on rigid policies and on-premise technology, have struggled to turn the ocean liner. 7 Key Strategies to Setting Up Work From Home Call Center Agents For Success. Ensure your virtual call center technology (as well as your people) can adapt to change.