Babelforce
MARCH 9, 2022
Let’s explore some important reasons why the cloud is a customer experience optimizer. In this post: What is a cloud contact center? How can the cloud improve customer experience? 3 Top companies that have moved to the cloud. What is a cloud contact center? Scale quickly and easily.
Serenova
JUNE 6, 2019
Despite growing adoption , many contact center leaders still are moving forward cautiously as they work through risk versus benefit of the cloud. The panel addressed these three key benefits of cloud contact centers, all of which directly and positively affect CX: Security. Support and Collaboration of Remote Agents.
Babelforce
MARCH 30, 2022
For example, you can hire agents in other regions or countries. And many agents prefer working remotely. At 80% , the retention rate for at-home agents is far higher than that of in-office ones. It costs far less to set up a cloud-based call center solution than an on-premises one. Lower setup costs.
Expert insights. Personalized for you.
52 
Let's personalize your content