What is a Cloud-based Call Center Solution? (And How to Choose the Right One)
Babelforce
MARCH 30, 2022
For example, you can hire agents in other regions or countries. And many agents prefer working remotely. At 80% , the retention rate for at-home agents is far higher than that of in-office ones. It costs far less to set up a cloud-based call center solution than an on-premises one. Lower setup costs.
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