Outsource Consultants

DECEMBER 14, 2020

In a matter of days, it seemed that nearly everyone had managed to pivot to an at-home agent model. We were regularly surveying our outsource call center partners about their operations, and just a few days after governments worldwide implemented restrictions, 80% of their collective agents had fully transitioned to remote work.

outsourcing 128

outsourcing Contact Center At home agents Call Center 128

Outsource Consultants

AUGUST 3, 2020

In order to best serve your customers, agents need to be ready to answer questions and facilitate processes quickly. Luckily, at-home agents love the flexibility and convenience of working from home. Lower Your Average Handle Time to Increase Customer Revenue.

Interactive Voice Response 127

Interactive Voice Response Average Handle Time outsourcing Call Center 127

Calltools

OCTOBER 19, 2022

Setting up a knowledge base or video-based training will help at-home agents navigate work challenges without contacting you. Enhance Agent Experiences. An agent’s work experiences during the holiday season will likely influence their mood, motivation, and productivity. Omnichannel Solutions for Self-Service.

Contact Center 52

Contact Center Gamification Upselling Scripts 52

VocalCom

JUNE 22, 2020

Cloud technology is critical to provide access to the same tools and data in real time from multiple contact centers, including at home agents, while answering the challenges of quick deployment, security and scalability. Agents need technologies that help them be productive while working from home.

Brand ambassadors 62

Brand ambassadors Contact Center contact center workforce contact center solutions 62

Outsource Consultants

MARCH 31, 2022

One specific example would be chatbots, which analyze customer queries and responses to better serve the next person in line. Using AI as a supporting element in your call center better utilizes agents to handle the more complex transactions and cuts down on incoming calls. Events can be planned for even when they are unexpected.

outsourcing 67

outsourcing Interactive Voice Response Call Center Chatbots 67

Skybridge

MAY 13, 2020

For example, at Skybridge Americas, we employ conversational AI to make intelligent, seamless use of IVR, chatbots, and human agents. Calls are directed according to the customer’s needs and can be redirected to a live agent, if those needs change mid-call. You’ll need intelligent automation and the right team to make it work.

Customer Service 52

Customer Service outsourcing At home agents Customer Care 52

Skybridge

MAY 13, 2020

For example, at Skybridge Americas, we employ conversational AI to make intelligent, seamless use of IVR, chatbots, and human agents. Calls are directed according to the customer’s needs and can be redirected to a live agent, if those needs change mid-call. You’ll need intelligent automation and the right team to make it work.

Customer Service 52

Customer Service outsourcing At home agents Customer Care 52