Talkdesk

DECEMBER 3, 2015

A new wave of callers surely already hit your call center – the holiday returns callers. Recruit agents from other departments. If your frontline of call center agents is scrambling to meet the needs of holiday returns callers, recruit them some backup. Leverage at-home agents. Congratulations!

Call Center 40

Call Center Interactive Voice Response call center software At home agents 40

pindrop

APRIL 30, 2020

As a critical customer interface, contact centers have felt the effects directly, regardless of geography and industry. The global pandemic hit this critical function, and many were left scrambling to keep their operations running, customer service levels up, and their customer data safe.

Contact Center 75

Contact Center Banking Government At home agents 75

Xaqt

JUNE 1, 2020

Contact Centers spent of much Spring 2020 scrambling to shift agents to work-from-home or bring agent seats back onshore from locations where at home agents simply weren't feasible due to lack of critical infrastructure. At the same time, Voice-over-Internet Protocol (VOIP) emerged as viable technology.

Virtual Agent 52

Virtual Agent outsourcing Call Center Real estate 52