Outsource Consultants

MARCH 16, 2020

Call centers across the globe are making the difficult decision to limit or suspend operations in their primary locations. In many cases, simply asking employees to work from home is not as easy as it sounds. They resolved any technical issues years ago, and their agents are used to training and working in a remote environment.

At home agents 84

At home agents outsourcing Entertainment Airlines 84

Outsource Consultants

MARCH 31, 2022

In the outsourcing and customer service industry, wage growth has made it next to impossible to find workers without added financial output. With this in mind, Outsource Consultants has come up with some innovative ways for you to cut costs related to customer support. Champion among automation — Interactive Voice Response or IVR.

outsourcing 67

outsourcing Interactive Voice Response Call Center Chatbots 67

Outsource Consultants

AUGUST 3, 2020

So what does that mean for your call center operations? So how can you maximize ROI across your call center operation to prepare for the travel industry’s awakening? In order to best serve your customers, agents need to be ready to answer questions and facilitate processes quickly.

Interactive Voice Response 127

Interactive Voice Response Average Handle Time outsourcing Call Center 127

Xaqt

JUNE 1, 2020

The offshore business process outsourcing industry is likely to be the hardest hit. Even before the global pandemic, Contact Center and Business Process Outsourcers (BPOs) were facing new headwinds and competitive pressures. "I do expect cognitive and robotic automation projects to lead to some job loss.

Virtual Agent 52

Virtual Agent outsourcing Call Center Real estate 52

OctopusTech

SEPTEMBER 18, 2018

Utilizing the time of agents is currently one of the most challenging aspects of the call center industry. Often, call center supervisors can be seen distributing and redistributing resources repeatedly to different departments and operations. Blended call centers. What is a blended call center?

Call Center 74

Call Center At home agents Interactive Voice Response Analytics 74

Skybridge

MAY 13, 2020

For customer care call centers, that means taking a clear-eyed look at how to build high-performing teams of happy, engaged agents , meet and exceed customer expectations , and redesign the operation for maximum scalability and cost-effectiveness. For many brands, outsourcing will be the only step that makes sense.

Customer Service 52

Customer Service outsourcing At home agents Customer Care 52

Skybridge

MAY 13, 2020

For customer care call centers, that means taking a clear-eyed look at how to build high-performing teams of happy, engaged agents , meet and exceed customer expectations , and redesign the operation for maximum scalability and cost-effectiveness. For many brands, outsourcing will be the only step that makes sense.

Customer Service 52

Customer Service outsourcing At home agents Customer Care 52