NICE inContact
NOVEMBER 8, 2018
In a recent webinar , he explained that his company overcomes a shortage of local travel agents by “going where the talent is.” ” In other words, because they have their contact center in the cloud, they can recruit at home agents and they aren’t limited to recruiting locally – the entire country is their oyster.
Serenova
JUNE 6, 2019
Despite growing adoption , many contact center leaders still are moving forward cautiously as they work through risk versus benefit of the cloud. The panel addressed these three key benefits of cloud contact centers, all of which directly and positively affect CX: Security. Support and Collaboration of Remote Agents.
DMG Consulting
APRIL 20, 2020
Now’s the time for managers and supervisors to demonstrate flexibility and recognize their agents for the great job they do day in and out, under challenging conditions. I will be speaking live on Wednesday, April 22nd, at 1:00 pm ET on what the ideal cloud contact center platform looks like. Hope you can join me.
Expert insights. Personalized for you.
48 
Let's personalize your content