At home agents, Best practices, Cloud contact and Quality management

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At home agents

Best practices

Cloud contact

Quality management

Pandemic Proves the Flexibility of CCaaS Solutions

DMG Consulting

APRIL 20, 2020

Now’s the time for managers and supervisors to demonstrate flexibility and recognize their agents for the great job they do day in and out, under challenging conditions. I will be speaking live on Wednesday, April 22nd, at 1:00 pm ET on what the ideal cloud contact center platform looks like. Hope you can join me.

Contact Center

Contact Center Government Cloud contact Quality management

Contact Center Leaders and Technology Experts Talk Challenges and Solutions for Better CX

Serenova

JUNE 6, 2019

Despite growing adoption , many contact center leaders still are moving forward cautiously as they work through risk versus benefit of the cloud. The panel addressed these three key benefits of cloud contact centers, all of which directly and positively affect CX: Security.

Contact Center

Contact Center Technology Interactive Voice Response Gamification

Customer Contact Central

Pandemic Proves the Flexibility of CCaaS Solutions

Contact Center Leaders and Technology Experts Talk Challenges and Solutions for Better CX

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