NobelBiz

NOVEMBER 13, 2023

As businesses prioritize customer satisfaction, understanding the nuances of measuring Customer Experience Return on Investment (CX ROI) has emerged as a strategic imperative. Qualitative or quantitative call center surveys. This is the life of the customer. Don’t miss this concise dose of customer-centric wisdom!

Customer Experience 111

Customer Experience Contact Center Call Center Revenue potential 111

JivoChat

APRIL 13, 2021

Even for highly responsive, customer-centric businesses, relying on live agents all the time is expensive and unsustainable. Customers might reach out with urgent issues at off-times — during work breaks, after office hours, on weekends, or on holidays. Increases revenue potential. Collect survey data.

Customer Service 40

Customer Service Chatbots Self service Abandon rate 40

NobelBiz

JULY 25, 2023

Interaction Analytics often termed the keystone of customer engagement strategies, provides businesses with a profound look into customer behaviors, preferences, and patterns when engaging with products or services. Diving Deep into Call Centers Customer Interaction analytics serves as the heartbeat of modern call centers.

Analytics 98

Analytics Call Center Scripts Contact center software 98

CX Journey

FEBRUARY 7, 2019

Interviewing and surveying customers are effective methods of learning what drives your target audience and appeals to them. There are more ways to gain customer insights, which I will share in upcoming articles. Constructed for every customer. Based on one “right way.” How to Build Your CX Skills?

Journey mapping 43

Journey mapping Revenue potential Construction Customer centricity 43

Totango

NOVEMBER 12, 2020

Ongoing market volatility created by the COVID-19 pandemic has placed a greater emphasis on the revenue potential of existing customers. By delivering value to customers, generating business outcomes, and creating loyalty , companies are driving growth through customer retention and expansion, despite the pandemic. .

Technology 100

Technology Customer centricity Enterprise Surveys 100

Totango

NOVEMBER 12, 2020

Ongoing market volatility created by the COVID-19 pandemic has placed a greater emphasis on the revenue potential of existing customers. By delivering value to customers, generating business outcomes, and creating loyalty , companies are driving growth through customer retention and expansion, despite the pandemic. .

Technology 86

Technology Customer centricity Enterprise Surveys 86