CSM Magazine

JUNE 13, 2023

In today’s highly competitive business landscape, efficient communication and exceptional customer service play a vital role in driving growth. That’s where call center solutions for small businesses come into play.

call center solutions 52

call center solutions Call Center Interactive Voice Response outsourcing 52

TRUSTID

APRIL 21, 2019

It involves multiple departments within an organization, including sales, customers service and IT, to name a few. While these teams are dedicated to driving sales and retaining customers, the contact center also plays an important day-to-day role that can make or break your profitable bank-customer relationships.

call center professionals 56

call center professionals Banking Call Center Contact Center 56

pindrop

APRIL 22, 2020

Reductions in productivity and increases in call handle and wait times have aggravated call center leaders, analysts, agents, and also customers. All levels of call center leadership will find this article useful as the information provided will help you and your reports productive. .

Call Center 69

Call Center call center professionals Wait times Interactive Voice Response 69

TRUSTID

MAY 9, 2019

It involves multiple departments within an organization, including sales, customers service and IT, to name a few. While these teams are dedicated to driving sales and retaining customers, the contact center also plays an important day-to-day role that can make or break your profitable bank-customer relationships.

call center professionals 48

call center professionals Banking Call Center Contact Center 48

TRUSTID

APRIL 16, 2019

It involves multiple departments within an organization, including sales, customers service and IT, to name a few. While these teams are dedicated to driving sales and retaining customers, the contact center also plays an important day-to-day role that can make or break your profitable bank-customer relationships.

call center professionals 48

call center professionals Banking Call Center Contact Center 48

Fonolo

NOVEMBER 17, 2020

“Agents are responding with genuine empathy and care because they are as worried and concerned as their customers about this pandemic and its impact.”. Nobody escaped the long lines and endless waiting times. And contact centers were utterly overwhelmed in the floods of anxious customer calls.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176