Article Average Handle Time industry standards Outbound sales 
Babelforce
APRIL 27, 2022
This article is a step-by-step guide on making a successful outbound call and enhancing interaction with your next prospect. Identifying key performance metrics helps you track the effectiveness of your outbound calls. Here are some vital outbound call KPIs to measure: Average Handle Time (AHT).
CrazyCall
AUGUST 8, 2019
Outbound and inbound customer services should be constantly measured to be improved. In this article we’ve decided to present you 20 call center metrics that will make it easier for you to gain powerful insights into the sales call performance and keep an eyeon your customer service efforts. Average Waiting Time.
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