Quality Contact Solutions

DECEMBER 31, 1969

Inbound telemarketing may sound like a simple profession if you’ve never worked in an inbound telemarketing call center before. The most challenging aspect of handling incoming calls is that you never know what the next call will require. What makes Melissa a great inbound telemarketing supervisor? Well… not really.

Telemarketing 68

Telemarketing virtual call center Average Handle Time Upselling 68

NobelBiz

MARCH 14, 2022

In this article, we will discuss 5 easy ways to create a successful outbound strategy and approach for your business. Average Handling time The Average Handling Time for Contact Centers is the amount of time an agent spends on calls, including any time spent on hold or transferring calls.

Contact Center 52

Contact Center Scripts Average Handle Time Cloud contact 52

NobelBiz

MAY 2, 2023

This article is based on a recent discussion between the two experts within the NobelBiz Webinar Series , hosted by Brad Butler, a highly-skilled professional with more than ten years of experience in the contact center space. Many of the unique webinar’s talking points are expanded here in this article. Let’s dive in a little deeper.

Contact Center 52

Contact Center Average Handle Time Call Center CRM 52

NobelBiz

JUNE 5, 2023

It offers various dialing methods that can be successfully deployed in multiple scenarios becoming increasingly popular (and even necessary) in Collections, Telemarketing, Lead generation, and many other sensitive niches. Either way, call monitoring helps the managers to measure the success rate of the campaign.

Call Center 52

Call Center Scripts CRM Contact Center 52

NobelBiz

MARCH 6, 2023

As the adage goes, “Lost time is never found again.” And it perfectly suits our topic for this article. Predictive dialers occupy a cornerstone place in every outbound calling strategy as they shorten the time between answered calls, enabling your team to connect with your customers and reach new leads faster.

Abandon Call 52

Abandon Call Contact Center Agent burnout Abandon rate 52

NobelBiz

MAY 24, 2022

In this article, discover 5 tips to manage remote call center agents successfully. They can also be quantitative (such as lower average handling time , higher number of calls handled over a period of time, etc.). Do you solely handle inbound calls or also manage outbound campaigns?

Call Center 52

Call Center Management virtual call center Interactive Voice Response 52