NobelBiz

JANUARY 17, 2022

However, it is obvious that insufficient training, incompatible interfaces and other factors might result in an increase of Average Handling Time. The AHT is a KPI that contact centers always strive to improve. But, how is the Average Handling Time (AHT) calculated?

Average Handle Time 52

Average Handle Time Contact Center Interactive Voice Response Management 52

NICE inContact

SEPTEMBER 11, 2018

As contact centers continue to become drivers of business growth, there are significant quantitative and qualitative results to consider. Decreased average handle time by 10 percent. Improved average speed of answer by over 50 percent at peak times. Read the full article on ICMI.com.

contact center solutions 48

contact center solutions Cloud contact Contact Center Virtual Agent 48

NobelBiz

APRIL 25, 2023

A great number of contact centers are struggling to make ends meet but are still reluctant to make the necessary changes to achieve a better cost to benefits ratio. This article is here to tell you that cost reduction needs to be a top priority for contact centers worldwide in the present-day crisis environment.

Call Center 52

Call Center Average Handle Time First call resolution Contact Center 52

NobelBiz

MARCH 14, 2022

So the question is: How to build great outbound campaigns for your contact center? In this article, we will discuss 5 easy ways to create a successful outbound strategy and approach for your business. Create an efficient outbound plan for your contact center What is the best method to build an outbound calling strategy?

Contact Center 52

Contact Center Scripts Average Handle Time Cloud contact 52

NobelBiz

JANUARY 16, 2024

So, as a call center owner, manager or supervisors how do you tackle these difficult challenges and improving the overall performance within your contact center? A consultative approach, focusing on understanding the lead’s challenges and goals, helps build credibility and forge a stronger relationship.

Call Center 52

Call Center Interactive Voice Response Contact Center Inbound sales 52

NobelBiz

JULY 25, 2023

In this article, we delve into the insights that these analytics provide, enabling companies to enhance service quality and understand their customers better. Trend Analysis: Reports highlight emerging patterns over time, helping managers anticipate peaks or troughs in call volumes or understand seasonal trends.

Analytics 98

Analytics Call Center Scripts Contact center software 98

NobelBiz

FEBRUARY 22, 2022

They enable the user to contact any landline, mobile, or even another computer using an Internet-connected laptop, desktop, tablet, or cell phone. In this article, we will discuss the question of how to select a high-quality VoIP system for your contact center remains. Learn more about our First Contact Podcast Series!

voip 52

voip Contact Center Interactive Voice Response Telecommunications 52