Contact Center Technologies 2017: find out what 23 experts say
RichCall
SEPTEMBER 13, 2017
personalization. As people switch from phones to other channels, companies need to work on integrating human approach to their CX robotics: Companies start focusing on channels that provide robotic customer support with a human touch, according to the Global Contact Centre Benchmarking Report, Dimension Data 2017. of companies.
Let's personalize your content